Technical Assistance
Our Technical Support service provides customer support and assistance for all Safran Power Units products.
They maintain close communications with the airlines and OEMs to promote a high degree of customer's satisfaction.
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Presentation
The technical support mission, privileged focal point is:
- To provide a daily support to the operating fleet
- To answer to technical questions and resolve technical events in operation with expected reactivity
- To ensure a professional and responsive technical assistance
- To visit regularly operators
To meet some operators' need of local support, Safran Power Units has also developed a network of FREP and offers technical AOG service.
Documentation
Event reports are formal statements of operational events concerning civil equipment.
Safran Power Units runs an operational event handling procedure for in-service civil equipment in accordance with the requirements of its DOA.
The following APUs are covered:
| Saphir 20 Airbus Helicopters 332/EC725 |
Saphir 2 Dassault Falcon 20 |
Saphir 4-2/4-5 Dassault Falcon 20-5AS |
e-APU60 Agusta Westland AW189 |
TP535008 Snecma TP400 |
TP537007 Snecma TP400 |
365-602-623-0 PowerJet SaM146 |
365-604-621-0 PowerJet SaM146 |
The service letter below requires that Operators report all operational events in connection with our equipment. Also below is the event report form that Safran Power Units asks all users to complete to send such information to its Customer Support department.
