Technical Assistance

Our Technical Support service provides customer support and assistance for all Safran Power Units products.

They maintain close communications with the airlines and OEMs to promote a high degree of customer's satisfaction.

Contact us

Presentation

The technical support mission, privileged focal point is:

  • To provide a daily support to the operating fleet
  • To answer to technical questions and resolve technical events in operation with expected reactivity
  • To ensure a professional and responsive technical assistance
  • To visit regularly operators

To meet some operators' need of local support, Safran Power Units has also developed a network of FREP and offers technical AOG service.

Documentation

Event reports are formal statements of operational events concerning civil equipment.

Safran Power Units runs an operational event handling procedure for in-service civil equipment in accordance with the requirements of its DOA.

The following APUs are covered:

Saphir 20
Airbus Helicopters
332/EC725
Saphir 2
Dassault
Falcon 20
Saphir 4-2/4-5
Dassault
Falcon 20-5AS
e-APU60
Agusta Westland
AW189
TP535008
Snecma
TP400
TP537007
Snecma
TP400
365-602-623-0
PowerJet
SaM146
365-604-621-0
PowerJet
SaM146

The service letter below requires that Operators report all operational events in connection with our equipment. Also below is the event report form that Safran Power Units asks all users to complete to send such information to its Customer Support department.

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